Shipping policy

ORDER PROCESSING

For fine jewelry (non-custom pieces): Please allow 2-4 weeks to process your order. Expect an email within 4 weeks to let you know your order is on the way!

DOMESTIC SHIPPING RATES AND ESTIMATES

During checkout, enter your address and choose the ship option. Our orders ship via FedEx Priority Overnight fully insured in a discreet, unmarked box. Your package will require a signature and proof of ID.

For simple flat rate shipping: For orders under $500, we offer $35 flat rate shipping across Canada. Orders over $500 are eligible for free shipping. 

INTERNATIONAL SHIPPING

We don't offer international shipping just yet, but we're working on it! If you're interested in our products, email us at care@thegemconcierge.com and let us know which country you'd like us to consider.